Frequently Asked Questions
Everything you need to know about Divoom audio products and services.
How do I customize the pixel art on my Divoom speaker?
You can customize your device by downloading the Divoom companion app from the App Store or Google Play. Connect your speaker via Bluetooth and use the design tools to create your own pixel art or browse thousands of designs from the global community gallery.
What is the typical battery life for Divoom portable speakers?
Battery life varies by model and usage. Most Divoom speakers offer between 6 to 10 hours of continuous playback. Using the pixel art display at maximum brightness may reduce battery life slightly.
Do you offer international shipping?
Yes, we ship Divoom products worldwide. Standard international shipping typically takes 7-15 business days depending on your location and local customs processing times.
What is your return policy for electronic items?
We offer a 30-day return policy for all products purchased through our official store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Is there a warranty on Divoom audio products?
All Divoom electronic products come with a 12-month limited warranty that covers manufacturing defects. This warranty does not cover accidental damage, water damage, or unauthorized modifications.
Are Divoom speakers compatible with smart home assistants?
While Divoom speakers are primarily Bluetooth-based, many models feature smart alarms and notifications that sync with your smartphone. They can play audio from any device that supports Bluetooth connectivity, including smart hubs.