Returns & Exchanges Policy

At Divoom, we stand by the quality of our innovative audio products and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, our team is committed to ensuring a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the Divoom device and all original accessories back into its original box to ensure protection during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.